From service call to closure, tracked end to end

Where service operations lose time

A customer calls with a complaint. It's noted on paper, relayed by phone to a technician, and closed verbally. Nothing about that chain is searchable later — so when the same machine fails again, the next technician starts from zero, and when the customer asks why they're being charged, nobody can produce the record.

What's included

Complaint and service request logging — every call captured with customer, machine, issue and priority, whether it arrives by phone, WhatsApp or a customer portal.

Job scheduling and dispatch — assign by availability, skill and location, with live status visible to the office.

Technician mobile app — job details, customer and machine history, service checklists, spare parts used and photo proof of work, all capturable offline.

Service and asset history — complete history per customer and per machine, so the next visit starts informed.

AMC and contract management — contract coverage, renewal reminders and preventive maintenance schedules generated automatically.

Service billing — chargeable versus warranty versus AMC-covered work distinguished at closure, feeding straight into invoicing.

Who this is for

Built for equipment servicing, AC and appliance service networks, industrial machinery suppliers and facility management teams. See the field service industry page for more on how we approach this sector.

Frequently asked questions

Our technicians aren't very tech-savvy. Is an app realistic? It has to be built for that reality — large buttons, few fields, works offline, in the language they're comfortable with. We've found adoption depends almost entirely on how few taps a job closure takes.

Can customers see the status of their complaint? Yes — a status link or portal is a common addition and noticeably reduces "where is your technician" calls.

Does it handle spare parts and stock? Yes, including parts issued to technicians and consumed per job, which can link to your inventory system.