Job assignment happens over phone calls
Dispatchers call technicians one by one, and nobody has a single view of who is free, where they are, or what's pending.
Field Service & AMC
Know where every job and technician stands
Service calls, technician schedules and AMC renewals usually live across a call register, a WhatsApp group and someone's memory. We build systems that track the whole job, from call to closure.
The problem
What makes this hard today
Service history isn't available on site
Technicians arrive without knowing what was done last time, which means repeat diagnosis and repeat visits.
AMC renewals get missed
Contract expiry dates sit in a spreadsheet nobody checks until a customer has already lapsed.
What we build
What we build for field service companies
Job Scheduling & Dispatch
Assign jobs based on who's actually available and nearby, with status visible to the office in real time.
Technician Mobile App
Job details, customer history, checklists and photo proof of work captured on site, offline-capable where needed.
Service History & Asset Records
Full history per customer and per machine, available to whoever takes the next call.
AMC & Contract Tracking
Contract coverage, renewal dates and preventive maintenance schedules tracked automatically.
Your customer and service data stays yours
Customer records, service history and contract data live in a system you own and host, with source code handed over.
FAQ
Questions field service & amc teams ask us
Will it work where technicians have poor network coverage?
Yes — we design technician apps to work offline and sync once the connection returns, because basements and factory floors rarely have good signal.
Can customers track their service request?
Yes, a customer-facing status link or portal is a common addition, and it cuts down 'where is your technician' calls considerably.
Can it handle both AMC and one-off service calls?
Yes — most service businesses run both, with different billing treatment, and the system handles that distinction.
Have a project in mind?
Tell us how many technicians you run and how jobs are assigned today, and we'll tell you what to build first.
